CherryVi (a brand by Ladies Own) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you shop with us or use our website www.cherryvi.com.

By using our website or placing an order with us, you agree to the practices described below.

1. Information We Collect

When you interact with our website or place an order, we may collect the following information:

  • Name, address, email ID, and phone number

  • Payment details (processed securely via third-party gateways; we do not store your card or bank information)

  • Order history and preferences

  • Browsing behavior, cookies, and data collected via third-party tools (such as Google Analytics, Meta Pixel, and SEO services)

2. Use of Information

We use your personal information to:

  • Process and deliver your orders

  • Communicate order updates, shipping details, and customer support information

  • Provide personalized shopping experiences

  • Send you marketing emails, SMS, or WhatsApp messages (only if you opt-in)

  • Improve our website performance, content, and product offerings

3. Sharing of Information

We value your trust and will never sell or rent your personal data to third parties.

However, we may share limited information with:

  • Courier/logistics partners for delivering your orders

  • Payment gateways (Razorpay, etc.) for secure transaction processing

  • Marketplace partners (like Myntra, Flipkart, Amazon, Ajio, etc.) strictly for order fulfillment

  • Analytics and marketing tools (Google, Meta, SEO providers) to improve user experience and promotional relevance

All sharing is done only for the purpose of serving you better.

4. Payment Security

All online payments are processed through trusted third-party gateways such as Razorpay.

  • We do not store your card, CVV, or banking information on our servers.

  • Transactions are encrypted and secured as per industry standards.

5. Cookies & Tracking Technologies

Our website uses cookies and tracking technologies to:

  • Understand user preferences and improve site performance

  • Show relevant ads and marketing promotions

  • Collect anonymous browsing and device data for analytics

You can disable cookies through your browser settings, but some parts of the site may not function properly without them.

6. Marketing Communications

  • If you choose to opt-in, we may send promotional offers and updates via email, SMS, or WhatsApp.

  • You can unsubscribe from these communications at any time using the “unsubscribe” option or by contacting our support team.

7. Data Retention & Deletion Rights

  • We retain your data for as long as necessary to provide services, comply with laws, and improve customer experience.

  • You may request account deletion or data removal by contacting our customer care team. After verification, we will process your request within a reasonable time.

8. Your Responsibilities

  • Ensure that the information you provide is accurate and updated.

  • Keep your login credentials safe to prevent unauthorized access to your account.

9. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in business practices or legal requirements. Updates will be posted on this page, and we encourage you to review it regularly.

10. Governing Law & Jurisdiction

This Privacy Policy is governed by the laws of India. Any disputes related to this policy will be subject to the jurisdiction of courts in Bhagalpur, Bihar, India.

11. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us at:

Ladies Own (Parent company of CherryVi)
📍 New Market, Near Sujaganj Bazar Road, Bhagalpur-812002
📧 contact@cherryvi.com
📞  +919234521212 

Or visit contact us page